How do I set up a mailbox using IMAP on my device or mail client?

Our standard and premium mailboxes can be loaded onto your device or through your mail client either with a POP3 connection or an IMAP connection.

By using an IMAP connection, you can have multiple clients simultaneously connected to the same mailbox.  For example, you can have email on your phone, your tablet, and your computer, and when you delete a message from your phone, it will also be deleted on your other devices.

The way your device or mail client is designed may be different than how other programs or devices work, with different names for the same steps.

Your device or program should have detailed information on how to add and set up mailboxes onto the system, but there are general pieces of information you need to complete the process.

When selecting the account type, select IMAP.

Your User Name is your full email address.

Your Password is your mailbox password, which you can find in your eXtend Control Panel.

Your Incoming Mail Server and Outgoing Mail Server are both mail.[domain], where you replace [domain] with your domain name.

So, for example, if your name is Bob and your domain name is

User Name:
Password: password23
Incoming Mail Server:
Outgoing Mail Server:

In the Advanced Features for Outgoing Mail Server, there may be some additional settings that need changing.  Please make certain that:

  • You are using the default ports (25, 465, 587)
  • You are not using Secure Sockets Layer (SSL)
  • You are using Password for Authentication
How do I access the (hosting) eXtend Control Panel?

To access your eXtend Control Panel from the web:

  1. Go to
  2. Enter in the domain name
  3. Enter in the password for that domain name
  4. Fill in the CAPTCHA
  5. Click ‘Log-in Now’
  6. You will now be in the eXtend Control Panel

If you do not have any credentials please see our “I do not have my credentials to my Hosting Control Panel, where do i get them?” FAQ

Where can I see Live System Issues and Status?

To see all Live System Status via the address :

I do not have my credentials to my Hosting Control Panel, where do i get them?

If you have lost you’re hosting log in details please be aware that there is a £5 recovery and admin fee, you can make a request for us to recover these details for you via our contact us page.

What is FTP?

File Transfer Protocol (FTP) is the simplest and most secure way to exchange files over the Internet.

FTP is most commonly used to upload and download files from your web site’s account, making it easier and faster to create a website. You create the site’s pages on your computer and upload them to your hosting account through FTP, turning your files into a public-facing website in minutes.

An FTP client is a piece of software designed to transfer files between two computers over the Internet. In this case, you would be connecting your computer to our hosting server. There are many FTP clients available for all operating systems, and web design and development software also often comes with FTP features built in.

The classic style of an FTP client is a two-pane design, with the pane on the left displaying the files on your computer and the pane on the right displaying the files on the remote computer. And through this two-pane design, you can drag and drop files from one pane to the other, or highlighting a file and clicking the direction arrows between the panes.

Additional features of an FTP client can include:

Multiple file transfer – Uploading or downloading several files at the same time
Auto resuming – Automatically starting an upload or a download after an interruption in the connection
Queuing – Setting up a number of files to upload or download after another has finished
Scheduling – Choosing a particular time to perform an upload or a download
Synchronisation – Automatically matching files on the remote server and the local server
Scripting – Running certain scripts from the FTP console

How can I manage my MySQL database?

Once you have created a database, you can manage that database through phpMyAdmin, which you can find in your eXtend Control Panel.

To access phpMyAdmin and manage your database:

  1. Log into your eXtend Control Panel
  2. Click ‘MySQL Databases’
  3. Scroll down to the database you wish to manage
  4. Click ‘Manage’
  5. You will now be in phpMyAdmin for that database
How do i access my website via FTP

All FTP access by default is locked. You will need to unlock the account before you can access your website files by FTP.

In order to unlock your FTP account, Please login to your Hosting Control Panel via

(if you do not have your login details, please see “I do not have my credentials to my Hosting Control Panel, where do i get them?”.

How can I manage my MySQL database?

Once you have created a database, you can manage that database through phpMyAdmin, which you can find in your eXtend Control Panel.

To access phpMyAdmin and manage your database:

Log into your
Click ‘MySQL Databases’
Scroll down to the database you wish to manage
Click ‘Manage’
You will now be in phpMyAdmin for that database

I am unable to connect with FTP.

Your FTP account may be locked, for more information, consult the article on FTP locking. All accounts are locked by default for security reasons.

Firstly, ensure that you are using a good FTP client – we recommend FileZilla, CuteFTP or SmartFTP. Some FTP clients make it very difficult to find the settings that you need to change.

Secondly, check your settings. These can be found in your Web Design MK Hosting Control Panel, but are typically:-

Password:- your Web Design MK Hosting Control Panel password for that domain.
Ports:- Default

Depending on your FTP client’s settings, you may have more options. Common ones include SFTP (which should be off), and Passive/Active transfers (which should be set to Passive).

Additionally, check your firewall (Norton, ZoneAlarm, AVG Internet Security, etc) – try switching it off and attempting to connect – if it works then the issue lies with your firewall and not with our services.

Finally, take a look at any errors that you see when connecting. A common one is “530 Login Incorrect” – this suggests that your username or password are incorrect. Other errors are fairly descriptive, and a quick Google search will often reveal solutions.

How do I setup additional FTP accounts?

Additional FTP accounts are most commonly used to give others access to an account for the purpose of sharing a web development project. You can setup additional FTP accounts very simply using the Web Design MK Web Design MK Hosting Control Panel. Simply log into your Control Panel and select ‘Additional FTP Accounts’ from under the ‘Files’ section.

To add a new FTP account simply specify the username and directory name (within your public_html directory). If you don’t enter a directory name they will have access to your whole account.

To edit or delete an existing account you can use the ‘Modify An FTP Account’ utility on the same page.

NOTE – On some account types this feature may not be available.

Unable to connect via FTP, the following error is being produced “530 Login failed. Perhaps your FTP access isn’t unlocked?”

We have recently implemented an FTP locking system to improve security for all of our customers. This has been implemented following close work with customer focus groups. The lock is designed primarily to counter the recent advance of viruses which steal passwords stored within FTP clients. A good example of this is the Gumblar virus, more information is available here:

By default, FTP is not accessible by the outside world. There are two options available for you to enable FTP, they are as follows:

1) From the Web Design MK Hosting control panel, you can choose to enable global FTP access for a set duration, from 1 hour up to a maximum of 28 days. We would advise that you prepare any changes to your website and then, when you are ready to upload it, unlock FTP for the duration required.

2) From the Web Design MK Hosting control panel, you can set a trusted IP address to have permanent access to FTP, this way periodic unlocking is unnecessary . You can assign multiple IPs by separating them with a comma. We attempt to determine your IP address automatically, this will populate the IP address field by default.

If this option is not available from your control panel, you should contact support, they will be able to unlock your FTP account for you.

We take customer security very seriously here at Web Design MK, we hope you feel, as we do, that the improved security for every customer on our network is worth the extra step required.

Why does my new domain name not work?

Domain registrations are queued, and there is often a short delay before registration completes. In addition, Domain registry databases can take between 24-48 hours to be updated. It is quite possible for your registration to have been successful, and have still have your domain appear on WHOIS or “domain checkers” as being available. If your domain is still not working after 48 hours, please contact support.

How long will it take to transfer my domain?

Typically, the following timescales apply:-

.uk Domains – once the IPS TAG change request has been processed by your existing registrar, your domain can be transferred into your account immediately.

gTLD (.com, .net, etc) Domains – There’s a slightly longer process to transfer these domains over, the following steps are taken:

1: An authorisation email will be sent within a few hours of submitting the transfer request from ‘’ to the admin contact on the domain as per a whois report. (you can check a whois report here:

2. The new registrar asks the owner to provide the authorisation code.

3. The old registrar verifies that the authorisation code provided by the new registrar is correct. The transfer will usually fail if no correct authorisation code is supplied.

4. The old registrar asks the owner to confirm that they want to transfer. If the domain owner does not respond within 5 days, the transfer is completed at that point. If the owner does respond affirming the transfer, it’s completed more or less immediately.

For registries which do not support authorisation codes, the new registrar may ask for simple approval from the owner, and the old registrar will ask for approval from the owner, without which the transfer will fail after a number of days.

Typically, a transfer of a gTLD domain should complete within 5-7 days.

Other Domains – Transfers typically take up to 7 days to be processed.

Please note that if you are switching nameservers, DNS propagation times will apply – this is usually 3-6 hours, but can potentially be up to 48 for all users.

What does the MX record do?

An MX record sets the mail server for a given domain name, directing all email to the correct location and mail server. If you have the domain, setting an MX record for will determine where mail for is sent. The mail server must be configured to accept mail for the domain name.

By default your domains with Web Design MK will have an MX record pointing to mail.(your domain). You can change this if you wish to use a different mail server. To do this you need to log into your domain control panel and select Manage DNS if that is available to you.

These MX records point “mail.(your domain)” to the mail server assigned to your domain so when setting the mail box up in your email client, you will be able to use “mail.(your domain)” as the incoming and outgoing server. Your username will be the mail box name and your password will be your mail box password.

How do I create a subdomain (e.g.

What’s a subdomain?

Subdomains allow you to have a new web address for separate areas of your website.

For example, Google has, in addition to its root domain (, various subdomains for different services (e.g.

Setting up a subdomain through your account is easy with the Web Design MK Web Design MK Hosting control panel.

Create a subdomain hosted in your Web Design MK Hosting Control Panel

To create one, log into your Web Design MK Hosting control panel and click ‘Sub Domains’ from within the ‘Web Tools’ pane.

To add a subdomain, you need to enter what you want the subdomain to be called and which directory it will point to.

For example you might want the subdomain, where the files for the subdomain are held in

To delete a subdomain or change the directory that it points to you simply need to edit the details listed in the ‘Edit Sub Domains’ section.

Create a subdomain hosted on different IP addresses

You can also set up subdomains as A records in the DNS Management section.

This can only be done through our control panel if your domain uses our nameservers. If it uses external nameservers, the external subdomain would need to be set up on those nameservers.

Using this, you can set a subdomain to point at a specific IP address.

How long will it take to set up?

For subdomains set up within your account with us, it will take anywhere from 30 to 60 minutes for a subdomain to begin working as expected, whilst the update to your site’s settings are processed.

If the subdomain is set up by changing the A records for your domain, the process can take a little longer, as the updates need to propagate around the world, which can take up to 24 hours to complete.

Why do DNS changes take 24-48 hours to propagate?

Every domain has at least two nameservers assigned to it and those nameservers hold records for the domain. However, when another server somewhere else in the world, queries the nameservers for DNS records, it will usually keep a local copy of the DNS record so that next time it needs to know what IP address the domain resolves to, it already has the answer. This is called “caching” and for example ISP’s use this to speed up their network response times.

Once changes are made to the actual DNS records on the two nameservers that are assigned to your domain, these changes will gradually filter through to the other servers in the world so that everything is up to date, and it is this process that normally takes 24-48 hours.

What restrictions are there on the domain name I can choose to register?

Domain Names have a variety of basic rules, in general domains must:

– Use only letters, numbers, or hyphen (“-“).

– Cannot begin or end with a hyphen.

– .com, .net, .org and .info domain names cannot exceed 67 characters total.

– .info and .biz must have at least 3 characters not including .info or .biz.

– Other domain names cannot exceed 22 characters, not including the extension.

– Domain names are not case sensitive.

– Domain names cannot include spaces.

– 2 letter domains are not permitted.

Strictly speaking domain shouldn’t begin with a number either, however in practice it is possible in most circumstances.

What does FQDN mean?

FQDN (Fully Qualified Domain Name):

A complete domain name consisting of a host, the second-level domain, and
the top-level domain. For example, is a FQDN. www is the host; some-domain-or-other is the third-level domain; with is the second level domain, and .uk as the TLD

What are zone files?

A zone file is a collection of DNS Records (such as A, CNAME and SRV records) for a single domain name – if you are asked to edit the zone file, you can use the Web Design MK Domain Control Panel to edit the records directly.

Do note that DNS updates will take up to 24 hours to be live worldwide.

How can I extend the registration period for a domain?

UK domains (,, and so on) are always registered for two years at a time and can only be extended when they come up for renewal after two years. Generic domains (.com, .org and so on) can be registered for periods from one to ten years; they can only be extended when their renewals are due but the renewal can be for any period in this range.

How do I find what domain extensions exist?

We can host any domain extension on our servers and a list of all domain extensions along with links to their registries are available at

What are the IP addresses of our nameservers?

ns / ns1 = and
ns2 =

How do .tel domain names work?

.tel domain names are different to other domain names. They allow you to store, publish and update online all your contact information and keywords under your unique domain name, without the need for a website. As soon as you buy a .tel domain name you will get access to the .tel control panel where you can add and remove your contact information. This information is then shown to anyone who goes to .tel domains are unlike other domains, you cannot setup web or email forwarding, change the name servers or use a .tel domain name to host your own website. To see a .tel domain in action, please visit

How can I change the registrant name on my .uk (Nominet) domain?

Unfortunately we are unable to change the registrant name on Nominet domains, as this is effectively transferring the ownership of a domain. This can only be done by contacting Nominet directly.

Nominet’s website is:

Is there a 60-day restriction on transferring a .it domain name?

It is not possible to transfer a .it domain name in the first 60 days after it is registered. There is no restriction after a previous transfer unlike other top level domain names.

.WIEN domain requirements

The new top level domain .WIEN has been created for people who have an association to the city of Vienna.

After registration the registry may contact you directly to verify your association with Vienna.

For more information please see the .WIEN registry: